Version 2.0 | Effective Date: March 30, 2025

At Secret Hunter, we are committed to providing exceptional services and ensuring complete customer satisfaction. If you are dissatisfied with our services, we offer a structured Refund & Cancellation Policy in accordance with Indian laws.

1. Cancellation Policy

• How to Cancel:
  To cancel your order or service, please contact us at [email protected] with your order details.
• Cancellation Timeline:
  • For Services: Cancellation requests must be made at least 24 hours before the scheduled service period.
  • Late Cancellation: Requests made less than 24 hours before the service will be treated as cancellations for the next service period.
• Non-Cancellable Services:
  Certain customized or personalized services may not be eligible for cancellation once the service has started or the product has been delivered, as per the Consumer Protection (E-Commerce) Rules, 2020.

2. Refund Policy

• Eligibility for Refund:
  Refunds are provided if:
  • The service/product is defective, incomplete, or not delivered as described.
  • You are dissatisfied with the service, and the issue is verified after investigation.
• Process:
  • Request a refund by emailing [email protected] with detailed reasons and supporting documents, if applicable.
  • We will process the refund within 7–10 business days after verifying the request.
• Refund Method:
  • Credit/Debit Card Payments: Refunds will be credited back to the original card.
  • Payment Gateway Transactions: Refunds will be processed to the original account.
• Non-Refundable Items:
  • Customized designs or services that have been completed as per the customer’s specifications.
  • Fees for services already rendered, unless proven defective or not as per agreement.

3. Exceptions & Limitations

• Refunds will not be provided for:
  • Change of mind after service has been delivered.
  • Services where the customer has breached the terms of use.
  • Services that were part of a promotional offer or discount (unless explicitly stated).
• Force Majeure:
  We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, pandemics, strikes, or government restrictions.

4. Dispute Resolution

• In case of any disputes regarding this policy, both parties will attempt to resolve the issue amicably.
• If unresolved, disputes will be subject to the jurisdiction of [Your City], India, and governed by Indian laws.

Contact Us

For any queries regarding refunds and cancellations, please contact:
📧 Email: [email protected]
📞 Phone: [0124-23161450]